I am going to show you a technique to put "notes" on your ServiceNow forms. When used in combination with Knowledge Base articles, these notes can make ServiceNow even more user-friendly.
ServiceNow has functionality called Form Annotations that is helpful in separating data beyond sections in your forms:
There are a couple different form annotation types OOB that you can use:
- Info Box Blue
- Info Box Red
- Line Separator
- Section Separator
As an example to see which each one looks like, I added them all to a form. Below I add the different form annotations to one form.
Form Annotation Types
Here are all the different types in action
For my idea of a notes field, I like to the "Section Separator" Form annotation and an Info Box Blue Form annotation.
Adding a "notes" Form Annotation Example
- In ServiceNow, View the form you want to add a notes field
- Right click the header bar and click Personalize > Form Layout
- Click Save
Also note that you can make your own form annotation types. Maybe you prefer a different color scheme or have a unique idea for layout? Form Annotation types use common styles that you can modify. Something to consider when you have a brief note to mention to users.