Background Scripts

What is a Background Script?  It is an utility in ServiceNow to run scripts in the background, which is useful for mass create, update, and delete of data.  It is also greatly helpful in troubleshooting records and running complex scripts to find information.  Background scripts are very powerful and can do complex operations in a short amount of time.

The need for Background Scripts

In ServiceNow, you can get around using background scripts by using these other methods

• Manually creating, updating, or deleting records

• Using the List Editor

• Importing Data to create, update, or delete records

However, that is not the most efficient way to update data in cases.  It might not be feasible to use the list editor to update 200K records or make a csv file to update the records.  Sometimes a background script can be created in minutes that solves the issue.

Background Scripts are powerful

With great power comes great responsibility.

Background Scripts are so powerful that you can cause major issues to your ServiceNow system with the right script.  You need to be extra careful in running background scripts.

Always test Background Scripts first in a development instance. Please read how to be careful with Background Scripts first, before you get into it:

Tips and Tricks

Remember how I said about how powerful background scripts are?  I really mean this, I have seen data destroyed, access revoked, and system shutdown from background scripts. 

Here are a couple points to help you avoid unknown disasters with Background Scripts

1. Bad Syntax

If you are doing a glide record query and your query is not designed correctly, ServiceNow javascript will ignore the query and not produce an error.  Here is an example: 

Working Script: Find a CI

findCI();
function findCI(){
grCI = new GlideRecord('cmdb_ci');
grCI.addQuery('name','=','SAP WEB03');
grCI.query();
while (grCI.next()){
gs.print('CI Found: '+grCI.name);
}
}

Bad Script: Accidentally Finds all CIs

findCI();
function findCI(){
grCI = new GlideRecord('cmdb_ci');
grCI.addQuery('sys_name','=','SAP WEB03');
grCI.query();
while (grCI.next()){
gs.print('CI Found: '+grCI.name);
}
}

In the bad script the column name in the cmdb_ci is not sys_name, it is name. This is an honest mistake, but since that column doesn't exist ServiceNow will ignore the query and return all records.  If I was doing a delete or update statement in the background script, this would not be good.

2.  RowCount and Comment Out Update Statement

If you are doing an update statement in your background script.  Comment out your update statement and add a RowCount statement until you are sure it is ok.  Here is an example:

Update CI Script

updateCI();
function updateCI(){
grCI = new GlideRecord('cmdb_ci');
grCI.addQuery('name','=','SAP WEB03');
grCI.query();
gs.print('grCI Query: ' + grCI.getEncodedQuery() + ' = ' + grCI.getRowCount());
while (grCI.next()){
grCI.asset_tag='ServiceNowELITE.com';
//grCI.update;
}
}

With this example, it will return how many rows are going to be updated before you update.

Script Results:

[0:00:00.005] Script completed: script
*** Script: grCI Query: name=SAP WEB03 = 1

When you ready to run that script and it is going to update the right number of rows, uncomment out the update line and run again.

3. Use the gs.print or gs.log statements.

In #2 above, I used a gs.print statement to print the rowcount of the query.  However you can also use gs.log to print the results to the Script Log.  gs.log is kind of nice if you have a log-running query.  However either one you pick, they are both helpful to troubleshoot issues with your script or with just general troubleshooting

4. Use setWorkflow(false) and autoSysFields(false)

When you are mass updating records with a background script, sometimes you don't want to run the business rules/workflow on every record you updated or have your name and the last updated time be when you updated it.  Here is an example on how to avoid this:

updateCI();
function updateCI(){
grCI = new GlideRecord('cmdb_ci');
grCI.addQuery('name','=','SAP WEB03');
grCI.query();
gs.print('grCI Query: ' + grCI.getEncodedQuery() + ' = ' + grCI.getRowCount());
while (grCI.next()){
grCI.asset_tag='ServiceNowELITE.com';
grCI.setWorkflow(false); //Do not run business rules
grCI.autoSysFields(false); //Do not update system fields
grCI.update;
}
}

In the example above the setWorkflow and autoSysFields statements avoid those workflow and autoSysFields from being run or updated.  This is really needed in cases when you are updating tasks and the last updated time affects an sla or the tasks that have a lot of business rules on them you want to ignore.

5. Stop Transaction

In Greek mythology, Icarus is the son of the master craftsman Daedalus. The main story told about Icarus is his attempt to escape from Crete by means of wings that his father constructed from feathers and wax. He ignored instructions not to fly too close to the sun, and the melting wax caused him to fall into the sea where he drowned.

Sometimes we get a little too confident with our work and are similar to Icarus.  You started a background script, and realized it is not working correctly.  You can kill the job fortunately, just don't rely on this feature too much.

Viewing and Killing Active Transactions

How to find the Scripts - Background Utility

1. Login as an Admin User
2. Go to System Definition > Scripts - Background.  The Scripts - Background Utility appears.

BACKGROUND SCRIPT CODE VAULT

Record Queries

ACTIVE REQUESTS WITHOUT REQUESTED ITEMS

(function() {
var grRequest = new GlideRecord("sc_request");
grRequest.addEncodedQuery("active=true");
grRequest.query();
gs.print('Active Requests without Requested Items :(');
while (grRequest.next()) {
var gaRequestedItem = new GlideAggregate("sc_req_item");
gaRequestedItem.addQuery("request",grRequest.sys_id);
gaRequestedItem.addAggregate('COUNT');
gaRequestedItem.query();
var req = 0;
if (gaRequestedItem.next()) {
req = gaRequestedItem.getAggregate('COUNT');
if (req == 0) 
gs.print(grRequest.number + " | " + grRequest.openedby.name + " | " + grRequest.syscreated_on);
}
}
})();

Distinct Operating Systems of CIs

(function() {
var gaServer = new GlideAggregate('cmdb_ci_server'); //GlideAggregate query
gaServer.addAggregate('count'); //Count aggregate (only necessary for a count of items of each OS)
gaServer.orderByAggregate('count'); //Count aggregate ordering
gaServer.groupBy('os'); //Group aggregate by the 'os' field
gaServer.query();
while(gaServer.next()){
var osCount = gaServer.getAggregate('count'); //Get the count of the OS group
//Print the OS name and count of items with that OS
gs.print('Distinct operating system: ' + gaServer.os + ': ' + osCount);
}
})();

Record by SysID

(function() {
var sysID = '965c9e5347c12200e0ef563dbb9a7156';//Replace with SysID
var grObject = new GlideRecord('sys_db_object');
grObject.addEncodedQuery('nameNOT LIKEts_^sys_update_nameISNOTEMPTY^nameISNOTEMPTY^name!=item_option_new_backup');
grObject.query();
while (grObject.next()) {
var tableName = grObject.getValue('name');
grTable = new GlideRecord(tableName);
grTable.addQuery('sys_id',sysID);
grTable.query();
if (grTable.next()) {
gs.print(gs.getProperty('glide.servlet.uri') + tableName + '.do?sys_id=' + sysID);
}
}
})();

Find all CI Classes

(function() {
var table = new TableUtils("cmdb_ci");
var ciTableList = j2js(table.getAllExtensions());
for (var i = 0; i < ciTableList.length; i++) 
gs.print(ciTableList[i]);
)();

Find CI

(function() {
grCI = new GlideRecord('cmdb_ci');
grCI.addQuery('name','=','SAP WEB03');
grCI.query();
while (grCI.next()){
gs.print('CI Found: '+grCI.name);
}
})();

CI Classes Used

(function() {
var count = new GlideAggregate('cmdb_ci');
count.addAggregate('COUNT', 'sys_class_name');
count.query();
while (count.next()) {
var ciClass = count.sys_class_name;
var classCount = count.getAggregate('COUNT', 'sys_class_name');
gs.log("The are currently " + classCount + " configuration items with a class of " + ciClass);
}
})();

Computers without Software

//change the tablename if you want to query a different table like cmdb_ci_server
//add a parameter to the function call if you want to add a query
gs.print(getComputersWithoutSoftware('cmdb_ci_computer'));
function getComputersWithoutSoftware(compTableName, compQuery) {
var computers = [];
var grComputer = new GlideRecord(compTableName);
grComputer.addEncodedQuery(compQuery);
grComputer.query();
while (grComputer.next()) {
var gaInstalledSoftware = new GlideAggregate('cmdb_sam_sw_install');
gaInstalledSoftware.addQuery('installed_on', grComputer.sys_id);
gaInstalledSoftware.addAggregate('COUNT');
gaInstalledSoftware.query();
var comp = 0;
if (gaInstalledSoftware.next()) {
comp = gaInstalledSoftware.getAggregate('COUNT');
if (comp == 0) 
computers.push(grComputer.name.toString());
}
return computers;
}

Duplicate Task Numbers

//Find Duplicate Task Numbers
gs.print(getDuplicates('task','number'));
function getDuplicates(tablename,val) {
var dupRecords = [];
var gaDupCheck = new GlideAggregate(tablename);
gaDupCheck.addQuery('active','true');
gaDupCheck.addAggregate('COUNT',val);
gaDupCheck.addNotNullQuery(val);
gaDupCheck.groupBy(val);
gaDupCheck.addHaving('COUNT', '>', 1);
gaDupCheck.query();
while (gaDupCheck.next()) 
    dupRecords.push(gaDupCheck[val].toString());  
}  
return dupRecords;
}

Duplicate Serial Numbers

//Find Duplicate CIs by Serial Number
gs.print(getDuplicates('cmdb_ci_server','serial_number'));
function getDuplicates(tablename,val) {
var dupRecords = [];
var gaDupCheck = new GlideAggregate(tablename);
gaDupCheck.addQuery('active','true');
gaDupCheck.addAggregate('COUNT',val);
gaDupCheck.addNotNullQuery(val);
gaDupCheck.groupBy(val);
gaDupCheck.addHaving('COUNT', '>', 1);
gaDupCheck.query();
while (gaDupCheck.next()) 
    dupRecords.push(gaDupCheck[val].toString());  
}  
return dupRecords;
}

Groups without Group Members

findEmptyGroups();
function findEmptyGroups() {
var myGroups = [];
var grGroup = new GlideRecord("sys_user_group");
grGroup.addActiveQuery();
grGroup.query();
while (grGroup.next()) {
var gaGroupMember = new GlideAggregate("sys_user_grmember");
gaGroupMember.addQuery("group",grGroup.sys_id.toString());
gaGroupMember.addAggregate('COUNT');
gaGroupMember.query();
var gm = 0;
if (gaGroupMember.next()) {
gm = gaGroupMember.getAggregate('COUNT');
if (gm == 0) 
      myGroups.push(grGroup.name.toString());
}
}
}
gs.print(myGroups);
}

Find Locations with Tasks

(function() {
gs.print('Task Relationships: ');
var grLocation= new GlideRecord('cmn_location');
grLocation.query();
while (grLocation.next()) {
var count = new GlideAggregate('task');
count.addQuery('location',grLocation.sys_id);
count.addAggregate('COUNT');
count.query();
var tasks = 0;
if (count.next()) {
tasks = count.getAggregate('COUNT');
if (tasks > 0) {
gs.print('Location: '+grLocation.name+' | Location SysID: '+grLocation.sys_id+' | Task Count: '+tasks);
}
}
}
})();

Find Locations with CIs

(function() {
gs.print('CI Relationships: ');
var grLocation= new GlideRecord('cmn_location');
grLocation.query();
while (grLocation.next()) {
var count = new GlideAggregate('cmdb');
count.addQuery('location',grLocation.sys_id);
count.addAggregate('COUNT');
count.query();
var cmdb = 0;
if (count.next()) {
cmdb = count.getAggregate('COUNT');
if (cmdb > 0) {
gs.print('Location: '+grLocation.name+' | Location SysID: '+grLocation.sys_id+' | CI Count: '+cmdb);
}
}
}
})();

TABLE ROW COUNTS

//Find row counts for each table in ServiceNow
(function() {
var grDictionary = new GlideRecord('sys_dictionary');
grDictionary.addQuery('internal_type', 'collection');
grDictionary.addQuery('name','!=','sys_template');
grDictionary.query();
while (grDictionary.next()) {
 var currentTable = grDictionary.name.toString();
 var count = new GlideAggregate(currentTable);
 count.addAggregate('COUNT');
 count.query();
 if (count.next()) {
 gs.log('Table Count: Table: '+currentTable+ ' contains '+ count.getAggregate('COUNT') + ' rows.');
 }
}
})();

Find Unique Values

findUnique('cmdb_ci_computer','os');//put the table and field you want to find unique
function findUnique(table,field) {
var au = new ArrayUtil();
var uniqueArray = [];
var grTable = new GlideRecord(table);
grTable.orderBy(field);
grTable.addNotNullQuery(field);
grTable.query();
while (grTable.next()) {    
uniqueArray.push(gr[field].toString());  
}  
gs.print('Unique Values: ' +au.unique(uniqueArray));
}

Export Table Information

//Print Information about Fields in ServiceNow
(function() {
var grSection = new GlideRecord('sys_ui_section');
grSection.query();
while (grSection.next()) {
var grSectionElement = new GlideRecord('sys_ui_element');
grSectionElement.addQuery('sys_ui_section',grSection.sys_id);
grSectionElement.OrderBy('position');
grSectionElement.query();
while (grSectionElement.next()) {
var grLabel = new GlideRecord('sys_documentation');
grLabel.addQuery('table',grSection.name);
grLabel.addQuery('element',grSectionElement.element);
grLabel.query();
if (grLabel.next()) {
gs.print('View: '+grSection.view.title+', Table: '+grSection.name+', Field Label: '+grLabel.label+', Field: '+grLabel.name);
}
}
}
})();

Find Users without Photos

//Find Users without Photos
(function() {
var count = 0;
gs.print("Users Found without Photos:");
var grUser = new GlideRecord("sys_user");
grUser.addActiveQuery();
grUser.query();
while (grUser.next()) {
if (grUser.photo.getDisplayValue() == "") {
gs.print(grUser.user_name);
count++;
}
}
gs.print("Total:"+count);
})();

Field Trip

//Finds all fields and how often they are used
(function() {
    //Calculate Field Counts
    var grDictionary = new GlideRecord('sys_dictionary');
    grDictionary.addQuery('internal_type','!=', 'collection');
    grDictionary.addQuery('name','!=','sys_template');
    grDictionary.addQuery('name','!=','fpv_floorplan');
    grDictionary.addQuery('name','!=','atf_input_variable');
    grDictionary.addQuery('name','!=','atf_output_variable');
    grDictionary.addQuery('name','DOES NOT CONTAIN','sys_upgrade_history_log');
    grDictionary.addQuery('name','DOES NOT CONTAIN','sys_metadata');
    grDictionary.addQuery('name','DOES NOT CONTAIN','ts_c_');
    grDictionary.addQuery('name','DOES NOT CONTAIN','ts_document');
    grDictionary.addQuery('name','DOES NOT CONTAIN','cmdb_metric');
    grDictionary.addQuery('name','DOES NOT CONTAIN','sys_ui');
    grDictionary.addQuery('name','DOES NOT CONTAIN','var__m');
    grDictionary.addQuery('name','DOES NOT CONTAIN','pa_dashboards');
    grDictionary.addQuery('name','!=','v_cluster_transaction');
    grDictionary.addQuery('name','!=','v_customer_uploads');
    grDictionary.addQuery('name','!=','v_cxs_search_resource');
    grDictionary.addQuery('name','!=','v_db_index');
    grDictionary.addQuery('name','!=','v_db_trigger');
    grDictionary.addQuery('name','!=','v_field_creator');
    grDictionary.addQuery('name','!=','v_field_editor');
    grDictionary.addQuery('name','!=','v_index_creator');
    grDictionary.addQuery('name','!=','v_logfiles');
    grDictionary.addQuery('name','!=','v_plugin');
    grDictionary.addQuery('name','!=','v_quota_transaction');
    grDictionary.addQuery('name','!=','v_scriptable_object');
    grDictionary.addQuery('name','!=','v_table_creator');
    grDictionary.addQuery('name','!=','v_table_editor');
    grDictionary.addQuery('name','!=','v_transaction');
    grDictionary.addQuery('name','!=','v_user_session');
    grDictionary.addQuery('name','!=','v_wf_validation_report');
    grDictionary.addQuery('name','!=','v_ws_creator');
    grDictionary.addQuery('name','!=','v_ws_editor');
    grDictionary.addQuery('name','!=','v_ws_field_creator');
    grDictionary.addQuery('name','!=','v_ws_field_editor');
    //grDictionary.orderBy('name');
    grDictionary.query();
    while (grDictionary.next()) {
        var currentTable = grDictionary.name.toString();
        var count = new GlideAggregate(currentTable);
        count.addQuery(grDictionary.element, '!=', '');
        count.addAggregate('COUNT');
        count.query();
        if (count.next()) {
            gs.log(grDictionary.name + ', ' + grDictionary.sys_id + ' = ' + count.getAggregate('COUNT'));
        }
    }
})();

Find Oldest RECORD

(function() {
  var titleMessage = "Table name | Sys Id | Created | Created By";
  gs.log(titleMessage);
  //Create DB Object Array
  var dbObjectArray = [];
  var grDBObj = new GlideRecord('sys_db_object');
  grDBObj.addEncodedQuery('nameNOT LIKEitem_option_new_backup');
  grDBObj.addEncodedQuery('nameNOT LIKEts_c_');
  grDBObj.addEncodedQuery('nameNOT LIKEv_');
  grDBObj.addEncodedQuery('nameNOT LIKEsh$');
  grDBObj.addEncodedQuery('nameNOT LIKEnp$');
  grDBObj.addEncodedQuery('nameNOT LIKEsys_template');
  grDBObj.addEncodedQuery('nameNOT LIKEsyslog');
  grDBObj.addEncodedQuery('nameNOT LIKEsys_email');
  grDBObj.addEncodedQuery('nameNOT LIKEindex');
  grDBObj.addEncodedQuery('nameNOT LIKEsys_history');
  grDBObj.addEncodedQuery('nameNOT LIKEsys_translated');
  grDBObj.addEncodedQuery('nameNOT LIKEsysevent');
  grDBObj.addEncodedQuery('nameNOT LIKEsys_metadata');
  grDBObj.addEncodedQuery('nameNOT LIKEsys_schema');
  grDBObj.addEncodedQuery('nameNOT LIKEsys_attachment');
  grDBObj.addEncodedQuery('nameNOT LIKEsys_amb_message');
  grDBObj.addEncodedQuery('nameNOT LIKEts_word');
  grDBObj.addEncodedQuery('nameNOT LIKEts_phrase');
  grDBObj.addEncodedQuery('nameNOT LIKEts_document');
  grDBObj.addEncodedQuery('nameNOT LIKEecc_queue');
  grDBObj.addEncodedQuery('nameNOT LIKEwf_log');
  grDBObj.query();
	while (grDBObj.next()) 
		 dbObjectArray.push(grDBObj.name.toString());  
}
  //gs.log(dbObjectArray);
  //Gather Table Information
  for (var i = 0; i < dbObjectArray.length; i++) {
    var grTable = new GlideRecord(dbObjectArray[i]);
    grTable.addQuery('sys_created_on','!=','');
    grTable.orderBy('sys_created_on');
    grTable.setLimit(1);
    grTable.query();
    if (grTable.next()){
      var message = dbObjectArray[i] + " | ";
      message += grTable.sys_id + " | ";
      message += grTable.sys_created_on + " | ";
      message += grTable.sys_created_by;
      gs.log(message);
    }
  }
})();

Glide Schedule Queries

(function() {
	var grSchedule = new GlideRecord('cmn_schedule');
	
	grSchedule.addQuery('name','6-6 weekdays excluding holidays');
	grSchedule.query();
	gs.print("grSchedule query: " + grSchedule.getEncodedQuery() + " = " + grSchedule.getRowCount());
	if (grSchedule.next()){
		//var startDate = new GlideDateTime('2017-09-26 9:00:00');
		//var endDate = new GlideDateTime('2017-09-26 11:30:00');
		var startDate = new GlideDateTime();
		startDate.setDisplayValue("2017-09-26 9:00:00");
		var endDate = new GlideDateTime();
		endDate.setDisplayValue("2017-09-26 11:30:00");
		gs.print("startDate: " + startDate);
                gs.print("endDate: " + endDate);
		// Creates a schedule with 6-6 weekdays (US/Central)
		var schedule = new GlideSchedule(grSchedule.sys_id);
		schedule.setTimeZone('US/Central');
		//var schedule = new GlideSchedule();
		//schedule.load(grSchedule.sys_id);

		gs.print("schedule name: " + schedule.getName());
		var duration = schedule.duration(startDate, endDate);
		gs.print("Duration Difference "+duration.getDurationValue());
		gs.print("Numeric Difference "+duration.getNumericValue());
	}
})();

Record Updates

Be careful!!! Always test Background Scripts first in a development instance.

Add Prefix or Suffix

//Replace the function parameters below call with your own needs
addPrefixSuffixToField('prefix','incident','active=true^caller_id=681ccaf9c0a8016234234400b98a06818d57c7','short_description','Urgent: ');

function addPrefixSuffixToField(prefixOrSuffix, myTableName, myQuery, myFieldName, valueToAdd) {
var gr = new GlideRecord(myTableName);
gr.addEncodedQuery(myQuery)
gr.query();
var updateCount = 0;
while (gr.next()) {
if (prefixOrSuffix == 'prefix') {
gr[myFieldName] =valueToAdd+gr[myFieldName];
}
if (prefixOrSuffix == 'suffix') {
gr[myFieldName] = gr[myFieldName]+valueToAdd;
}
gr.setWorkflow(false);
gr.autoSysFields(false);
//gr.update();
updateCount++;
}
gs.print('Records Updated: '+ updateCount);
}

Delete Computers

(function() {
var grComputer = new GlideRecord("cmdb_ci_computer");
grComputer.addEncodedQuery('sys_created_by=mikekaufman')
grComputer.query();
gs.log('grComputer Query: ' + grComputer.getEncodedQuery() + ' = ' + grComputer.getRowCount());
var deleteCount = 0;
while(grComputer.next()){
grComputer.setWorkflow(false);
//grComputer.deleteRecord();
deleteCount++;
}
gs.print('Records Deleted: '+ deleteCount);
})();

Delete Duplicate Attachments

(function() {
var grAttachment = new GlideRecord('sys_attachment');
grAttachment.addQuery('table_name', 'LIKE', 'ZZ_YY%');
grAttachment.orderBy('table_sys_id');
grAttachment.orderByDesc('sys_created_on');
grAttachment.query();
var lastID = 'not_a_match';
var lastFile = 'not_a_match';
while (grAttachment.next()) {
var isDuplicate = (lastID == grAttachment.table_sys_id) && (lastFile == grAttachment.file_name);
lastID = grAttachment.table_sys_id;
lastFile = grAttachment.file_name;
gs.print(grAttachment.table_sys_id + ' ' + grAttachment.table_name + ' ' + grAttachment.file_name + ' ' + grAttachment.sys_created_on + ' ' + isDuplicate);
if (isDuplicate)
//grAttachment.deleteRecord();
}
})();

Delete OOB Table Data

//Only use if you mean it, will delete all table data
//CMDB
deleteTableData("cmdb_ci");
deleteTableData("cmdb_sam_sw_install");
deleteTableData("cmdb_model");
deleteTableData("alm_asset");
deleteTableData("alm_hardware");
//ITSM
deleteTableData("incident");
deleteTableData("change_request");
deleteTableData("cert_follow_on_task");
deleteTableData("problem");
deleteTableData("sc_request");
deleteTableData("sc_req_item");
deleteTableData("sc_task");
//Approvers
deleteTableData("sysapproval_group");
deleteTableData("sysapproval_approver");
//PPS
deleteTableData("pm_project");
deleteTableData("pm_project_task");
deleteTableData("resource_plan");
deleteTableData("planned_task_baseline");
deleteTableData("planned_task_baseline_item");
deleteTableData("pm_m2m_portfolio_project");
deleteTableData("pm_portfolio_group_resource");
deleteTableData("pm_portfolio_issue");
deleteTableData("pm_portfolio_project");
deleteTableData("pm_portfolio_user_resource");

function deleteTableData(table) {
var gr = new GlideRecord(table);
gr.query();
//gr.deleteMultiple();
}

Delete Software without Computer

(function() {
var gr = new GlideRecord("cmdb_sam_sw_install");
gr.addEncodedQuery('installed_on=NULL')
gr.query();
gs.log('gr Query: ' + gr.getEncodedQuery() + ' = ' + gr.getRowCount());
var deleteCount = 0;
while(gr.next()){
gr.setWorkflow(false);
//gr.deleteRecord();
deleteCount++;
}
gs.print('Records Deleted: '+ deleteCount);
})();

Mass Close Changes

//Mass Close Changes after a certain date
(function() {
var grChange = new GlideRecord('change_request');
grChange.addQuery('opened_at','<=','2011-05-17 11:28:26');
grChange.query();
gs.log('grChange Query: ' + grChange.getEncodedQuery() + ' = ' + grChange.getRowCount());
while (grChange.next()){
grChange.state = '3';
grChange.active = 'false';
grChange.setWorkflow(false);
//grChange.update();
gs.log('Closed Change: ' + grChange.number);
}
})();

Mass Close Incidents

(function() {
var grIncident = new GlideRecord('incident');
grIncident.addQuery('opened_at','<=','2011-05-17 11:28:26');
grIncident.query();
gs.log('grIncident Query: ' + grIncident.getEncodedQuery() + ' = ' + grIncident.getRowCount());
while (grIncident.next()){
grIncident.state = '7';
grIncident.incident_state = '7';
grIncident.active = 'false';
grIncident.close_code = 'Completed';
grIncident.close_notes = 'Cloned Incident Closed';
grIncident.setWorkflow(false);
//grIncident.update();
gs.log('Closed Incident: ' + grIncident.number);
}
})();

Remove Commas from String Field

//Replace 'table name here','query here if needed','field name here' ith your parameters for the comma remove
removeCommas('table name here','query here if needed','field name here');
function removeCommas(rcTableName,rcEncodedQuery,rcFieldName) {
 var grCommaRemove = new GlideRecord(rcTableName);
 grCommaRemove.addEncodedQuery(rcEncodedQuery)
 grCommaRemove.query();
 var updateCount = 0;
 while(grCommaRemove.next()){
 grCommaRemove[rcFieldName] = grCommaRemove[rcFieldName].replace(/,/g , "");
 //grCommaRemove.update();
 updateCount++;
 }
 gs.print('Records Updated: '+ updateCount);
}

Replace Semicolon with a Comma

//Replace 'table name here','query here if needed','field name here' with your parameters

replaceSemiColons('table name here','query here if needed','field name here');
function replaceSemiColons(rcTableName,rcEncodedQuery,rcFieldName) {
 var updateCount = 0;
 var grSCR = new GlideRecord(rcTableName);
 grSCR.addEncodedQuery(rcEncodedQuery)
 grSCR.query();
 while(grSCR.next()){
 grSCR[rcFieldName] = grSCR[rcFieldName].replace(/;/g , ",");
 //grSCR.update();
 }

Reset KB View Counters

(function() {
var grKB = new GlideRecord("kb_knowledge");
grKB.addEncodedQuery('kb_knowledge_base=2d9212c04f35fa00a064d49f0310c714');
grKB.query();
gs.log('grKB Query: ' + grKB.getEncodedQuery() + ' = ' + grKB.getRowCount());
while (grKB.next()) {
grKB.sys_view_count=0;
//grKB.update();
}
})();

Sync Asset Records

(function() {
 var grCI = new GlideRecord("cmdb_ci_computer");
 grCI.query();
var updateCount = 0;
 while(grCI.next()){
 //gs.print('Syncing '+grCI.serial_number);
 var ca = new AssetAndCISynchronizer();
 ca.syncRecords(grCI, 'alm_asset');
 updateCount++;
 }
}
gs.print('Records Updated: '+ updateCount);
})();

Lockout Users

(function() {
var grUser = new GlideRecord("sys_user");
grUser.addEncodedQuery('active=true^roles!=admin');
grUser.query();
gs.print("User query: " + grUser.getEncodedQuery() + " = " + grUser.getRowCount());
while (grUser.next()) {
grUser.locked_out = true;
//Uncomment out the bottom line when you are ready to run this!
//grUser.update();
gs.print(grUser.getDisplayValue() + " was disabled");
}
})();

Set Password

//Resets password for every single user, overwriting their existant password. Use with caution. Replace abc123 with the string in question.
(function() {
var grUser= new GlideRecord("sys_user");
grUser.query();
gs.print("User query: " + grUser.getEncodedQuery() + " = " + grUser.getRowCount());
while(grUser.next()){
grUser.user_password.setDisplayValue("abc123");
gs.log("updating password for " + grUser.user_name);
//grUser.update();
}
})();

Add Outage Numbers

(function() {
var grOutage = new GlidegrOutageord('cmdb_ci_outage');
grOutage.addQuery('u_number','');
grOutage.query();
gs.print("grOutage query: " + grOutage.getEncodedQuery() + " = " + grOutage.getRowCount());
while(grOutage.next()){
 grOutage.u_number =new NumberManager(grOutage.sys_meta.name).getNextObjNumberPadded();
 grOutage.setWorkflow(false); //Do not run business rules
 grOutage.autoSysFields(false); //Do not update system fields
 grOutage.update();
}
})();