This article discusses some different methods to create additional "Manage Attachments" links on a ServiceNow form.
Incident Management
Incident Form: Manage Attachments Link (Click to expand)
How to create the Manage Attachments Link
1. Open Incident Form
2. Right Click Header Bar > Personalize Form Layout
3. Add Annotation Info Box Blue
Change Management
Change Form: Manage Attachments Link (Click to expand)
How to create the Manage Attachments Link
1. Open Change Request Form
2. Right Click Header Bar > Personalize Form Layout
3. Add Annotation Info Box Blue
Problem Management
Problem Form: Manage Attachments Link (Click to expand)
How to create the Manage Attachments Link
1. Open Problem Management Form
2. Right Click Header Bar > Personalize Form Layout
3. Add Annotation Info Box Blue
Record Producer or Service Catalog Item
Service Catalog: Manage Attachments Link (Click to expand)
How to create the Manage Attachments Link
1. In the Description field, click HTML and add this HTML