Reduce Email Processes with ServiceNow Self Service

Recently ServiceNow commissioned Lawless Research to design and conduct a study about the state of work in companies with 500 or more employees.   Their findings help confirm what we already knew, working via email processes is difficult and costly.  ServiceNow is also very timely with this report.  In application software, there is a shift to avoid using email. Why is that?  

This article talks about why email is being downsized at companies, and how you can make it happen with ServiceNow.

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The Future of NOW

I was recently at the Knowledge 15 conference and have a lot of new ideas to bring back home.  It was great to see old friends, make new ones, and just be part of the ServiceNow Know15 experience.  Here are my favorite moments of K15.

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Implementation Plans

Along with keeping accurate update sets, it is also a good idea to keep an implementation plan for each of your customer ServiceNow releases.  

There are communication and organization tasks that need to be handled in a ServiceNow Application Implementation, along with untracked customizations in an Update Set.  The more organized, detailed, and tested an implementation plan is, the the more you can insure a successful application release.

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