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ServiceNow Application List

List of available ServiceNow applications as of November 2019. Let me know in the comments if I missed any!

IT Service Management

  • Incident Management

  • Problem Management

  • Change Management

  • Release Management

  • Request Management

  • Procurement

  • Contract Management

  • Service Portal

  • Virtual Agent

  • Agent Chat

  • Predictive Intelligence

  • Performance Analytics

  • Walk-up Experience

  • Knowledge Management

  • Asset Management (Hardware)

  • Cost Management

  • Reports

  • Dashboards

  • Service Level Management

  • Configuration Management

  • Benchmarks

  • Surveys and Assessments

  • Continual Improvement Management

  • System Status

  • Outage Management

  • Major Incident Management

  • Now Mobile

  • Mobile Agent

  • Mobile Onboarding

  • Agent Workspace

  • Service Owner Workspace

  • Vendor Manager Workspace

  • Vendor Ticketing

  • Enterprise Onboarding and Transitions

  • Employee Service Center

  • Service Desk Call

  • Continual Improvement Management

IT Operations Management

  • ITOM Visibility

  • ITOM Health

  • ITOM Optimization

  • Discovery

  • Service Mapping

  • Event Management

  • Operational Intelligence

  • Cloud Management

  • Integration Hub / Orchestration

  • Data Certification

IT Business Management

  • Application Portfolio Management

  • Demand Management

  • Resource Management

  • Innovation Management

  • Scaled Agile Framework (SAFe)

  • Financial Planning

  • Project Portfolio Management

  • Agile Development

  • Test Management

  • Automated Test Framework

  • Financial Modeling

  • Financial Charging

  • Finance Close Automation

  • Investment Funding

Software Asset Management

  • Software Asset Management Foundation

  • Software Asset Management Premium

Security Operations

  • Security Incident Response

  • Vulnerability Response

  • Configuration Compliance

  • Threat Intelligence

  • Trusted Security Circles

  • Performance Analytics for Security Operations

Governance, Risk, and Compliance

  • Policy and Compliance Management

  • Risk Management

  • Audit Management

  • Vendor Risk Management

  • Advanced Risk

  • Use Case Accelerators

  • Performance Analytics for GRC

Customer Service Management

  • Customer Service Management

  • Agent Workspace

  • Case and Major Issue Management

  • Predictive Intelligence

  • Omni-Channel

  • Visual Workflow and Automation

  • Appointment Booking

  • Self Service

  • Virtual Agent

  • Field Service Management

  • Communities

  • Service Management for Issue Resolution

  • Proactive Customer Service Operations

  • Customer Service Management Mobile app

  • Customer Data Management

  • Visual Task Assignment

  • Self-Service

  • Surveys

  • Reports and Dashboards

  • Performance Analytics

  • Operations Management

  • Financial Modeling

  • Project Portfolio Management

HR Service Delivery

  • Case and Knowledge Management

  • Employee Service Center

  • Enterprise Onboarding and Transitions

  • Employee Document Management

  • Performance Analytics for HR Service Delivery

  • Virtual Agent

  • Predictive Intelligence

Service Management

  • Facilities Service Management

  • Finance Service Management

  • Marketing Service Management

Now Platform

  • Custom Applications

  • Automated Test Framework

  • Service Portal

  • Certified Applications

  • Integrations

  • Managed Documents

  • Anonymous Connect Support

  • CTI Softphone

  • Delegated Development

  • Team Development

  • Translations

  • Multi Provider SSO

  • IP Range Based Authentication

  • On Call Scheduling