Upgrade Tips

Here are some suggestions to help you upgrade or patch your ServiceNow instance.   Whether you are new to upgrades and patching, or want to know more about it, this article will help you get updated to the newest ServiceNow version.

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Multiple Default Update Set Fix

On some ServiceNow upgrades, you may end up with multiple "Default" global update sets. Default, Default 1, Default 2, etc.

For each application there will be a Default update sets which is ok.  However having multiple "Default" global update sets is annoying/more to maintain.

Here is how you can fix this if it happens to your system.

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Preparing for ServiceNow Geneva

When I say, "Preparing for ServiceNow Geneva", it sounds like I am talking about a hurricane. The truth is that Geneva is like a hurricane, it will change the way you do business at your company.  In a good way of course. I can't tell you how excited I am for this upcoming release.

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ServiceNow Fuji CMS Site Fixes

I am really amazed at the improvements between ServiceNow versions.  The ServiceNow Fuji "Related List" loading options are fantastic, I think it will dramatically improve system performance and overall I think the whole system is faster too.  I also like the new icons and design of ServiceNow Fuji.

During the Fuji upgrade process, there were some issues with the CMS sites that I was able to resolve and I thought it would be good to mention them.  

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