Add a button to resend approvals to an user or list of users.Read More
Here is a button to withdraw a requested item. It should be used sparingly, as some workflows may be halfway in progressRead More
Using a GlideDialog window, this is an example of creating a new caller and copy the caller to the incident form.Read More
Here is a nice way to copy an incident. Using a GlideDialog window, it copies the incident information, allows a new caller, and also copies the attachments.Read More
Creating data is easy, sometimes deleting it is difficult. Questions that might occur with deletion:
- How do I delete a large number of rows?
- When do deletions cascade?
- How do I get access to delete?
- What happens when the browser times out?
- How do I delete an entire table?
- How do I delete via a script?
This article answers those questions and also maybe shows a few deletion secrets you didn't know!Read More
How to change the default ServiceNow Save and Update options to Save and Stay, Update and Exit.Read More
ServiceNow can build relationships between records and create new records very easily using Related Lists. That works in most situations, however sometimes you may want to generate records using Inbound Actions or Business Rules.Read More
Groups in ServiceNow can control a lot of functionality. They can be used for assignment, security, task routing, and queues.
Some companies create unique groups for these purposes. As time progresses, some groups may need to be merged. Maybe there was too many groups created, or certain departments were combined. Whatever the reason, here is an nice utility to help you merge your groups.Read More
Here is a quick fix to add workflow to ServiceNow Project and Portfolio Management.Read More
What is the difference between a setRedirectURL and setReturnURL? I see them used in conjunction a lot but I am not sure about the difference between them. Here are the differences.Read More