Are you storing information about your servers, laptops, and network equipment on spreadsheets or in a paper box? Maybe you already have an CMDB, but it has a lot of issues and no one trusts it.
How do you even begin to get to an "enterprise-class" CMDB? One that is powerful enough to manage the needs of your company and demands of users. This article will show you how and demonstrate some ideas make your journey a little bit easier.Read More
Discussion of what is Service Watch, benefits, and implementation obstacles.Read More
This article covers the benefits of using ServiceNow event management, some example steps to implement, and tips and tricks for usage.Read More
Learn the basics of what ServiceNow discovery is and how it works.Read More