How to import software entitlements and troubleshoot import errors
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Load CMDB Data via Email
How to load CMDB data via Email using an Excel spreadsheet
Read MoreMicrosoft SCCM Integration
The Microsoft SCCM integration is a one direction import of SCCM data into the ServiceNow's Configuration Management Database (CMDB). This article details the steps to install and configure this integration.
Read MoreField Normalization
Field normalization helps you resolve data quality issues in ServiceNow.
Read MoreEnterprise CMDB
Are you storing information about your servers, laptops, and network equipment on spreadsheets or in a paper box? Maybe you already have an CMDB, but it has a lot of issues and no one trusts it.
How do you even begin to get to an "enterprise-class" CMDB? One that is powerful enough to manage the needs of your company and demands of users. This article will show you how and demonstrate some ideas make your journey a little bit easier.
Read MoreService Mapping
Discussion of what is Service Watch, benefits, and implementation obstacles.
Read MoreEvent Management
This article covers the benefits of using ServiceNow event management, some example steps to implement, and tips and tricks for usage.
Read MoreDiscovery
Learn the basics of what ServiceNow discovery is and how it works.
Read MoreITAM Asset Sync
In the new version of ServiceNow Asset Management, Assets are now in a separate table named Asset [alm_asset]. Prior to the Berlin release, assets were included in the Configuration Item [cmdb_ci] table. Removing assets from the cmdb_ci table provides more flexibility to build new features into the Asset Management application in the future and helps prevent the cmdb_ci table from growing too large.
There are a lot of advantages with two tables, however the difficulty is to keep them in sync. Here are a couple notes on for asset/ci synchronization:
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