One of the ways I provide value to client engagements is with scripting. However sometimes I would like to have a scripting tool right within ServiceNow.
This is the "Alpha version" of the scripting tool I am working on, version 1.0. Even though it is a little rough, I wanted to post it because I often use some the ideas from the UI page in some of my other work. I am sure others might find it interesting if they are using UI Pages. Read More
Using a GlideDialog window, this is an example of creating a new caller and copy the caller to the incident form. Read More
Groups in ServiceNow can control a lot of functionality. They can be used for assignment, security, task routing, and queues.
Some companies create unique groups for these purposes. As time progresses, some groups may need to be merged. Maybe there was too many groups created, or certain departments were combined. Whatever the reason, here is an nice utility to help you merge your groups. Read More