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Knowledge Management

November 21, 2017

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Ticket Actions Widget

How to add a "Resolve Incident", “Request Status” and “Cancel” buttons with modal popup for the Service Portal

Report Library

Download a collection of administration and maintenance reports contained in a dashboard

Access Controls

Information on how access controls work and some helpful debugging tips

Import Software Entitlements

How to import software entitlements and troubleshoot import errors

Microsoft SCCM Integration

The Microsoft SCCM integration is a one direction import of SCCM data into the ServiceNow's Configuration Management Database (CMDB). This article details the steps to install and configure this integration.

LDAP Integration

An LDAP integration allows your instance to use your existing LDAP server as the master source of user data.

Interactive Record Producer with REST

How to call a third-party REST API using record producer and a widget. This article also shows how to embed a widget into a record producer or catalog item.

Building a Service Portal

By following these steps and adding a few minor enhancements, you can build an awesome Service Portal!

Background Scripts

What is a Background Script? It is an utility in ServiceNow to run scripts in the background, which is useful for mass create, update, and delete of data. It is also greatly helpful in troubleshooting records and running complex scripts to find information. Background scripts are very powerful and can do complex operations in a short amount of time.

Watchlist Widget

Add a watchlist widget to your Ticket form in Service Portal. Allow self service users to add email addresses to the watchlist.