"Is this change a configuration or customization?" This is one of the most popular questions during requirements gathering for a software implementation.
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Preparing for ServiceNow Geneva
When I say, "Preparing for ServiceNow Geneva", it sounds like I am talking about a hurricane. The truth is that Geneva is like a hurricane, it will change the way you do business at your company. In a good way of course. I can't tell you how excited I am for this upcoming release.
Read MoreFind all task types currently used
Here is a background script you can use to find all the task types that are used in your ServiceNow Instance. You can use this script in scripts - background or alter slightly to use a script include for a report.
Read MoreWithdraw RITM Button
Here is a button to withdraw a requested item. It should be used sparingly, as some workflows may be halfway in progress
Read MoreServiceNow to Microsoft Excel Integration
Example how to use REST Webservices with ServiceNow and Excel
Read MoreHow to Consume Third-Party REST Webservices
Creating ServiceNow CMS Sites
Tips and examples for creating ServiceNow CMS sites for your company.
Read MoreEvent Management
This article covers the benefits of using ServiceNow event management, some example steps to implement, and tips and tricks for usage.
Read MoreFind Active Requests with all Closed Requested Items
How to find any active requests that have all their requested items closed. This can occur due to not setting the Stage field in your Item workflows.
Read MoreServiceNow Performance Review
How are your ServiceNow instances running? Here are some checks you can do to insure your ServiceNow instance is staying in good health.
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