There are two ways to make conditional statements using the filter functionality in ServiceNow.
- Dependent
- Top Level
So what is the difference between these buttons? Let's go into greater detail on these two options.
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Microsoft SQL Server Reporting Services with ServiceNow
With the ServiceNow ODBC Driver, you can use external reporting tools like SAP Crystal Reports, Cognos Reports, Microsoft SSRS, etc to create reports.
I try to create as many reports as I can using OOB ServiceNow Reports functionality. This meets the needs of most clients. The decision to build external custom reports depends on the need for certain advanced calculations, table joins, report groupings, and formatting. Although in future ServiceNow versions this will likely be improved.
If you decide to use Microsoft SQL Server Reporting Services (SSRS), below are some helpful installation and report development tips
Read MoreReporting on Requested Item Variables
If you are interested in reporting on questions/answers users have given on your Service Catalog requests, here is a quick way to filter or export this information from ServiceNow.
Read MoreGlideDialog Window Example
In ServiceNow, you can make great AJAX dialog windows (GlideDialogWindow). They use an UI Page that can insert, update, or delete records, prompt for interaction, or just about anything allowed in Javascript.
Read MoreExporting Field and Table Information
This article demonstrates some methods to export your field and table information to excel. By merging the Form Sections, Elements, and Labels into a single export, you can save some time when creating documentation or design documents.
Read MoreTable Row Counts
With large ServiceNow instances, a good test is to periodically check table size. If you want to run a script to find table row counts or build a "Table Row Counts" application within ServiceNow, this article will show you how!
Read MoreAdmin Login Notification
In some ServiceNow customer instances, there are certain accounts in ServiceNow that are to be used infrequently, like the “admin” account or certain executive accounts. Here is a simple way to keep track on those selected users via email notification.
Read MoreIntegrations with ServiceNow
There are multiple ways to build an integration with ServiceNow. Depending on your company needs, budget, and timeframe, there is an integration that can meet your needs.
Read MoreConverting Global Business Rules to Script Includes
In the Calgary version of ServiceNow, Global Business Rules were eliminated by hiding the global button. Developers are supposed to use Script Includes instead of global business rules now. Why is this?
Read MoreCustom Field Styles
For some status fields, it is nice to have a visual indicator on the field and within the list. In this article, I will show how to change the label color of Incident State the form using a client script and field styles on the incident list.
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