ServiceNow released a new version of ServiceNow, codename Kingston.  More amazing work by ServiceNow once again!

ServiceNow released a new version of ServiceNow, codename Jakarta.  More amazing work by ServiceNow once again!

ServiceNow is soon releasing a new version of ServiceNow, codename Istanbul.  More amazing work by ServiceNow once again! 

See a preview of ServiceNow Helsinki with screenshots. Some amazing work by ServiceNow in this release!

Here are some suggestions to help you upgrade or patch your ServiceNow instance.   Whether you are new to upgrades and patching, or want to know more about it, this article will help you get updated to the newest ServiceNow version.

On some ServiceNow upgrades, you may end up with multiple "Default" global update sets. Default, Default 1, Default 2, etc.

For each application there will be a Default update sets which is ok.  However having multiple "Default" global update sets is annoying/more to maintain.

Here is how you can fix this if it happens to your system.

When I say, "Preparing for ServiceNow Geneva", it sounds like I am talking about a hurricane. The truth is that Geneva is like a hurricane, it will change the way you do business at your company.  In a good way of course. I can't tell you how excited I am for this upcoming release.