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Ten Methods to Find SysID

Each record in ServiceNow is identified by a unique 32-character GUID (Globally Unique ID) called a sys_id. As a ServiceNow administrator, finding the sys_id of a record is important when writing a script, workflow, flow, or many other development tasks.

Here are ten different methods to find the sys_id of a record in ServiceNow.

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Background Scripts

What is a Background Script?  It is an utility in ServiceNow to run scripts in the background, which is useful for mass create, update, and delete of data.  It is also greatly helpful in troubleshooting records and running complex scripts to find information.  Background scripts are very powerful and can do complex operations in a short amount of time.

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Number Existing Tables

Many tables in ServiceNow have number fields, for example, the Incident table has INC0010213.  These numbers are used to quickly identify records.  

Some tables in ServiceNow do not have a number field, but they probably should.  For example the Outage [cmdb_ci_outage] table.

In this example, you can add a number field to the Outage [cmdb_ci_outage] table:

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