When using child records in ServiceNow, you can copy data from the parent record by using a couple of methods. One method is using filters, which I discussed in this blog post, Ignore_filter_on_new.
Another method is using a display business rule. Here are a couple of examples
Read MoreHow to create a weekly progress gauge for homepages
Read MoreServiceNow allows a "coalease" field on Transform Maps to match data for insert/update on data imports. How do you make conditional coalease methods or special scripted coalease imports?
Read MoreWant to lock out users from using your ServiceNow Dev, Test, and Sandbox instances? This script will lock out all the users that are not admins. Afterwards you can unlock/lock the users you want to have access, and they won't accidentally login into the wrong instance.
Read MoreThis business rule will set the state to active on incident if a caller respond via Self Service or by email. This is helpful if you had the incident in a state of "Awaiting User Info" or another "Awaiting" state previously.
Read MoreHow can you restrict people from using the "Assigned To" field on incidents from assigning incidents directly to people if they are not a member of that group?
Read MoreYou can add a Prefix to a field with Number Maintenance.
However what if you want to add a prefix or suffix to existing data or fields. This script will help you do that!
Read MoreFind computers that don't have software installed with this script. This helps find computers that are not properly being discovered for CI information.
Read MoreEver do an import into ServiceNow with Excel and the string field you intended to be an id field has commas imported into it?
Here is the comma eliminator you are looking for.
Read MoreI was recently at the Knowledge 15 conference and have a lot of new ideas to bring back home. It was great to see old friends, make new ones, and just be part of the ServiceNow Know15 experience. Here are my favorite moments of K15.
Read More