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Google Chrome Search

All the cool kids are using the Google Chrome search engines to quickly navigate ServiceNow.

How to add a ServiceNow Search Engine

  1. Open Google Chrome

  2. Click the ellipsis in top right corner (three dots)

  3. Click Settings

  4. Scroll down and go to Search → Manage search engines

  5. Click the Add Button

  6. Add field data. Examples are listed below

  7. Click Save

Usage

  1. After you add a search engine

  2. In the Google Search Bar → type the keyword → click tab or space → your search query

    Example: gs mike

  3. Click the Enter key

Search Engine Examples

Replace <instance> with your instance name.

Global Search

  • Search engine: ServiceNow | Text Search
    Keyword: gs
    URL: https://<instance>.service-now.com/nav_to.do?uri=textsearch.do?sysparm_search=%s

Table

  • Search engine: ServiceNow | Table | List
    Keyword: tl
    URL: https://<instance>.service-now.com/nav_to.do?uri=%s_list.do

  • Search engine: ServiceNow | Table | List | Filter Only
    Keyword: tlf
    URL: https://<instance>.service-now.com/nav_to.do?uri=%s_list.do?sysparm_filter_only=true

  • Search engine: ServiceNow | Table | List | Filter Pinned
    Keyword: tlfp
    URL: https://<instance>.service-now.com/nav_to.do?uri=%s_list.do?sysparm_filter_pinned=true

  • Search engine: ServiceNow | Table | List | Filter Pinned | Filter Only
    Keyword: tlflo
    URL: https://<instance>.service-now.com/nav_to.do?uri=%s_list.do?

    sysparm_filter_pinned=true%26sysparm_filter_only=true

  • Search engine: ServiceNow | Table | New
    Keyword: tn
    URL: https://<instance>.service-now.com/nav_to.do?uri=%s.do?sys_id=-1

  • Search engine: ServiceNow | Table | New | Caller Logged In
    Keyword: tnc
    URL: https://<instance>.service-now.com/nav_to.do?uri=%s.do?sys_id=-1%26sysparm_query=caller_id=javascript:gs.getUserID()

  • Search engine: ServiceNow | Table | Active | PDF
    Keyword: tpdf
    URL: https://<instance>.service-now.com/nav_to.do?uri=%s_list.do?sysparm_query=active=true%26PDF

  • Search engine: ServiceNow | Table | Active | CSV
    Keyword: tcsv
    URL: https://<instance>.service-now.com/nav_to.do?uri=%s_list.do?sysparm_query=active=true%26CSV

  • Search engine: ServiceNow | Table | Configuration
    Keyword: tconfig
    URL https://<instance>.service-now.com/sys_db_object_list.do?sysparm_query=name=%s

User

  • Search engine: ServiceNow | User | Search
    Keyword: us
    URL: https://<instance>.service-now.com/nav_to.do?uri=sys_user_list.do?sysparm_query=user_nameLIKE%s

  • Search engine: ServiceNow | User | My Profile
    Keyword: myprofile
    URL: https://<instance>.service-now.com/nav_to.do?uri=sys_user.do?sys_id=javascript:gs.getUserID()

Incident

  • Search engine: ServiceNow | Incident | New
    Keyword: inc
    URL: https://<instance>.service-now.com/nav_to.do?uri=incident.do?sys_id=-1

  • Search engine: ServiceNow | Incident | New | Caller Logged In
    Keyword: incc
    URL: https://<instance>.service-now.com/nav_to.do?uri=incident.do?sys_id=-1%26sysparm_query=caller_id=javascript:gs.getUserID()

  • Search engine: ServiceNow | Incident | New | Major Incident
    Keyword: incmajor
    URL: https://<instance>.service-now.com/nav_to.do?uri=incident.do?sys_id=-1%26sysparm_template=Major%20Incident

Service Portal

  • Search engine: ServiceNow | Service Portal
    Keyword: sp
    URL: https://<instance>.service-now.com/sp

Catalog Items

  • Search engine: ServiceNow | Catalog Items
    Keyword: sp
    URL: https://<instance>.service-now.com/sc_cat_item_list.do?sysparm_query=active%3Dtrue

My Work

  • Search engine: ServiceNow | My Work
    Keyword: mywork
    URL: https://<instance>.service-now.com/task_list.do?sysparm_query=active%3Dtrue%5Eassigned_to%3Djavascript%3AgetMyAssignments()%5Estate!%3D-5

Knowledge

  • Search engine: ServiceNow | Knowledge
    Keyword: knowledge
    URL: https://<instance>.service-now.com/nav_to.do?uri=%2F$knowledge.do

ServiceNow Documentation

  • Search engine: ServiceNow | Documentation | Search
    Keyword: ds
    URL: https://docs.servicenow.com/search?q=%s

CTI

  • Search engine: ServiceNow | CTI | Caller Name
    Keyword: ctic
    URL: https://<instance>.service-now.com/cti.do?sysparm_caller_name=%s

  • Search engine: ServiceNow | CTI | Caller Phone
    Keyword: ctip
    URL: https://<instance>.service-now.com/cti.do?sysparm_caller_phone=%s