Blog
Computer Telephony Integration (CTI)
Computer telephony integration (CTI) is an integration between a customer call system and an user's computer. This article will discuss how this works with ServiceNow and include more information on the technology.
Read MoreAttachments Related Lists
Here is a great way to show attachments from a parent record on a child record without having to copy the attachment.
Read MoreExtend GRC Controls and Risk to the Task Table
In the IT GRC application, grc_risk and grc_control tables are not extended off the task table. This causes an issue for some implementations, as the Approvals Related List and Approvals Reference Field are not available.
How do you extend those tables (grc_risk and grc_control) to the task table? Or what are the steps to add the Approvals Related List and Approvals Reference field to those tables?
Read MoreRequest Generation Methods
ServiceNow can build relationships between records and create new records very easily using Related Lists. That works in most situations, however sometimes you may want to generate records using Inbound Actions or Business Rules.
Read MoreScripted Filter Examples
You can do a lot of complex filters in ServiceNow. Especially with the inclusion of Scripted Filters and Dynamic Filters.
Here are some examples of scripted filters for ServiceNow Project and Portfolio Management.
Read MoreJavaScript Class Functions Lookup
The ServiceNow wiki has some great documentation about the available javascript in ServiceNow. However I wanted another way to look up all the functions of a JS class. This would help specifically when I was looking at custom Javascript classes in ServiceNow.
I researched a little on the internet and wrote a quick Script Include that can do this.
Read MoreGroup Merge Utility
Groups in ServiceNow can control a lot of functionality. They can be used for assignment, security, task routing, and queues.
Some companies create unique groups for these purposes. As time progresses, some groups may need to be merged. Maybe there was too many groups created, or certain departments were combined. Whatever the reason, here is an nice utility to help you merge your groups.
Read MoreMany-to-Many List Creation
Creating a Many-to-Many Relationship is easy in ServiceNow. However...with an example it is even easier!
In this post, I'll show an example "Test Case" Application that has an M2M relationship with "Test Case Steps".
Read MoreDynamic Filters
Previous to the Dublin version of ServiceNow, the only way to make certain filters was to create a scripted filter.
However what is new in the Dublin version of ServiceNow is the functionality called Dynamic Filters.
In this article I am going show some examples of both types of filtering options.
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