I have another article about duplicate record scripts. That post covers how to find a duplicate in one column of table in ServiceNow.
However for the CI Relationship table, there are two columns (Parent and Child) that determine unique. Here is a trick using excel to find duplicates in the CI Relationship table.
Read MoreIf you have user photos in ServiceNow, here is an useful script to find any users that don't have a photo available.
Read MoreOut of the box in ServiceNow, itil users or requestors can delete requested items. This causes all kinds of communication and workflow issues. One of those issues is that it leaves orphaned requests that don't get closed.
Read MoreForget "Everything as a Service!", the motto for ServiceNow K15. According to most people, "Everything is a Ticket!" :)
Read MoreIn ServiceNow, users can directly navigate to a record or module with queries by using a URL. This article contains various examples to navigate by url in ServiceNow.
Read MoreThere is a news widget included with ServiceNow with a scrolling feature. I don't like the scrolling feature, because I would rather just see a list of items all at once.
So I made a gadget that doesn't have the scroll.
Read MoreThis article contains an example background script you can use to find unique values. You could use it in scripts - background or alter slightly to use a script include for a report.
Read MoreJSON (JavaScript Object Notation) is a lightweight data-interchange format that is easy to parse and generate. The ServiceNow JSON v2 web service operates on the JSON object as the data input and output format.
Having the JSON object available as a data format for web services means that you can create (insert), update, and query any data in your ServiceNow platform using the JSON object format, and get results in the JSON object format.
The JSONv2 web service is available in all instances starting with the Dublin release. This article shows a variety of example JSON web service requests you can make with ServiceNow.
Read MoreWhen you are making SOAP web service requests in ServiceNow, you can receive a lot of records returned and all columns available. This article discusses how to limit rows returned and how to limit columns shown, so that you just receive the data you are interested in.
Read More