Form Annotations

I am going to show you a technique to put "notes" on your ServiceNow forms. When used in combination with Knowledge Base articles, these notes can make ServiceNow even more user-friendly.

ServiceNow has functionality called Form Annotations that is helpful in separating data beyond sections in your forms:

http://wiki.servicenow.com/index.php?title=Annotating_Forms

There are a couple different form annotation types OOB that you can use:

• Info Box Blue

• Info Box Red

• Line Separator

• Section Separator

• Text

As an example to see which each one looks like, I added them all to a form. Below I add the different form annotations to one form.

Form Annotation Types

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Here are all the different types in action

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For my idea of a notes field, I like to the "Section Separator" Form annotation and an Info Box Blue Form annotation.

Adding a "notes" Form Annotation Example

• In ServiceNow, View the form you want to add a notes field

• Right click the header bar and click Personalize > Form Layout

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• Click Save

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Also note that you can make your own form annotation types. Maybe you prefer a different color scheme or have a unique idea for layout? Form Annotation types use common styles that you can modify. Something to consider when you have a brief note to mention to users.

Mike