Reporting on Requested Item Variables

If you are interested in reporting on questions/answers users have given on your Service Catalog requests, here is a quick way to filter or export this information from ServiceNow.

From the ServiceNow Wiki, here is some documentation to read before you start building your report.

• http://wiki.servicenow.com/index.php?title=Creating_Reports

• https://wiki.servicenow.com/index.php?title=Reporting_on_Service_Catalog...

Note: Speed of this report depends on the number of variables and requested items in your system.

Requested Item Variables Report

Visible to: Everyone
Type: List
Table: Variable Ownership [sc_item_option_mtom]
Group By: Parent Item
 
Columns:
- Parent Item
- Parent Item.Request.Requested For
- Dependent Item.Order
- Dependent Item.Question
- Dependent Item.Value
- Created
 
Filter and Order
- Parent Item.Item is <your item>
- Dependent Item.Value is not empty

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Supporting Files

Requested_Item_Variables_Report_ServiceNowELITE.xml

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Hope that gives you some ideas when you are making your own Requested Item variables report.

Mike