ServiceNow provides the ability to have an unique key on data imports. This method of matching is called Coalesce. In this article, I'll discuss the different ways you can use coalesce and their matching possibilities.
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Dictionary Overrides
What is ServiceNow Dictionary Override? When and how do you use a dictionary override?
Read MoreManage Attachment Links
This article discusses some different methods to create additional "Manage Attachments" links on a ServiceNow form.
Read MoreManager Employee List
This is a method to pull a manager's employee list (hierarchy). A list of all the employee's a manager has, and who they manage, down to a specified number of levels.
Read MoreAttachment changes in Audit Log
Here is a code change that will log attachment changes in the activities section of a record.
This is written to record attachment changes in certain task records. However you could change it to also work with other records as well.
Read MoreReporting on Incident Variables
If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow.
From the ServiceNow Wiki, here is some documentation to read before you start building your report.
http://wiki.servicenow.com/index.php?title=Creating_Reports
Note: The performance of this report depends on the number of variables and incidents in your system.
Read MoreScripting Tool
One of the ways I provide value to client engagements is with scripting. However sometimes I would like to have a scripting tool right within ServiceNow.
This is the "Alpha version" of the scripting tool I am working on, version 1.0. Even though it is a little rough, I wanted to post it because I often use some the ideas from the UI page in some of my other work. I am sure others might find it interesting if they are using UI Pages.
Read MoreImport User Photo from LDAP
If you store user photos in your LDAP database, you can also import them into ServiceNow.
There are a number of forum posts about how to do this, but I wanted to add a little more detailed information. Here are the steps to import User photos.
Read MoreNew Caller Window Dialog
Using a GlideDialog window, this is an example of creating a new caller and copy the caller to the incident form.
Read MoreCopy Incident UI Action
Here is a nice way to copy an incident. Using a GlideDialog window, it copies the incident information, allows a new caller, and also copies the attachments.
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