ServiceNow has a lesser documented dictionary attribute called ignore_filter_on_new. This attribute is not important to you, until you realize what is happening in your ServiceNow instance due to this attribute not being used.
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Managing Child Tasks in ServiceNow
If you close a parent record in ServiceNow, what is done with the child tasks? There are multiple ways to deal with these child tasks in ServiceNow. Depending on your business requirements, you can choose one of these methods to meet your needs.
Read MoreExtend an existing table
If you created a new table, added a lot fields, and then realized it wasn't extended off a table you need like the task or cmdb_ci table, it can be a big process to delete the table and start over.
Here is a script to extend an existing table.
Read MoreAll CI Classes Currently Used
Here is a background script you can use to find all the CI Classes that are used in your ServiceNow Instance. You can use this script in scripts - background or alter slightly to use a script include for a report.
Read MoreUse Excel to query Duplicate CI Relationships
I have another article about duplicate record scripts. That post covers how to find a duplicate in one column of table in ServiceNow.
However for the CI Relationship table, there are two columns (Parent and Child) that determine unique. Here is a trick using excel to find duplicates in the CI Relationship table.
Read MoreQuery Users without Photos
If you have user photos in ServiceNow, here is an useful script to find any users that don't have a photo available.
Read MoreSearch for Active Requests without items
Out of the box in ServiceNow, itil users or requestors can delete requested items. This causes all kinds of communication and workflow issues. One of those issues is that it leaves orphaned requests that don't get closed.
Read MoreEverything as a Ticket
Forget "Everything as a Service!", the motto for ServiceNow K15. According to most people, "Everything is a Ticket!" :)
Read MoreNavigation by URL
In ServiceNow, users can directly navigate to a record or module with queries by using a URL. This article contains various examples to navigate by url in ServiceNow.
Read MoreNon-Scrolling News Widget
There is a news widget included with ServiceNow with a scrolling feature. I don't like the scrolling feature, because I would rather just see a list of items all at once.
So I made a gadget that doesn't have the scroll.
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