ServiceNow Favicon

This is a kind of simple thing to do, but not everyone knows this.  If you want to change the favicon on ServiceNow, which is website icon in the browser, here are some instructions to do just that.

GET Favicon

Option 1: Google S2 Converter

  1. Enter link in browser bar. Substitute with the site you want o get the favicon from

Option 2: Root Directory

  1. Enter /favicon.ico in front of target website URL. Like this:

  2. Right click and save.

Option 3: Page Source

  1. Go to the website

  2. Right click anywhere on the page

  3. Click "View Source" or "View Page Source"

  4. Search (Ctrl+F) for "shortcut icon"

  5. Right click and save link as

Set Favicon

Upload Image

  1. Left Navigator Bar > System UI > Images and click New.

  2. Enter a Name for your image. Valid names must end in .gif, .png, .jpg, .ico or .bmp.

  3. Click the link in the Image field, then select and upload the image.

  4. Click Update.

Update ServiceNow Client

  1. Left Navigator Bar > System Properties > System.

  2. In System Properties > System, there is a property: Icon image displayed in bookmarks and browser address bar. This property is also known as: glide.product.icon

  3. Set the property to your file uploaded and save.

  4. See Results. Refresh your browser to see the result.

Service Portal

  1. Left Navigator Bar > Service Portal > Portals.

  2. Select your Service Portal

  3. Update the Icon and/or Logo

  4. Click Save

Favicon with my picture. You will likely want to pick a better icon. :)