This article contains an example method to import Authoritative Source Content (ASC) for the ServiceNow GRC application.
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Incident Data Load
This article has an example method to import Incidents without History or relationship information from another ITSM application. There are many different ways to import data in ServiceNow and this is one example method. For your imports you will need to adjust accordingly.
Read MoreODBC Driver Quick Guide
Quick Guide for installing and configuring the ServiceNow ODBC Driver for your instance of ServiceNow.
Read MoreThe creation of ServiceNow
Fred Luddy talks about the beginning of ServiceNow
Fred Luddy (day 2) at ServiceNow Knowledge13 with Dave Vellante and Jeff Frick Fred Luddy, founder of IT service management (ITSM) giant ServiceNow, addressed the latest news from his company and told the story behind its foundation in a two-part interview series that featured Wikibon chief analyst Dave Vellante and SiliconAngle's Jeff Frick.
Add Workflow to ServiceNow PPM
Here is a quick fix to add workflow to ServiceNow Project and Portfolio Management.
Read MoresetRedirectURL and setReturnURL
What is the difference between a setRedirectURL and setReturnURL? I see them used in conjunction a lot but I am not sure about the difference between them. Here are the differences.
Read MorePlanned Task Hierarchy
If you are using the ServiceNow PPM, you might know you can use Planned Tasks as child tasks. For this type of setup in ServiceNow PPM, you might utilize Project Phases, Project Activities, Project Tasks, etc all extended from Planned Tasks.
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