For some status fields, it is nice to have a visual indicator on the field and within the list. In this article, I will show how to change the label color of Incident State the form using a client script and field styles on the incident list.
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User Reference Field Qualifiers
There are a few places in ServiceNow that some default Reference Qualifiers are often needed. For example, in the Incident Table, you can add a Reference Qualifier to restrict the Caller ID field to only show Active Callers. These are not setup OOB due to varying customer needs.
Read MoreStored Breadcrumbs
How to store the parent breadcrumbs within a ServiceNow table for reporting purposes. This is helpful for exporting table information into excel, in that you can sort on the Breadcrumbs field to determine a planned task’s level and sort Tasks in an appropriate hierarchical order.
Read MoreIT GRC ASC Data Load
This article contains an example method to import Authoritative Source Content (ASC) for the ServiceNow GRC application.
Read MoreIncident Data Load
This article has an example method to import Incidents without History or relationship information from another ITSM application. There are many different ways to import data in ServiceNow and this is one example method. For your imports you will need to adjust accordingly.
Read MoreODBC Driver Quick Guide
Quick Guide for installing and configuring the ServiceNow ODBC Driver for your instance of ServiceNow.
Read MoreThe creation of ServiceNow
Fred Luddy talks about the beginning of ServiceNow
Fred Luddy (day 2) at ServiceNow Knowledge13 with Dave Vellante and Jeff Frick Fred Luddy, founder of IT service management (ITSM) giant ServiceNow, addressed the latest news from his company and told the story behind its foundation in a two-part interview series that featured Wikibon chief analyst Dave Vellante and SiliconAngle's Jeff Frick.
Add Workflow to ServiceNow PPM
Here is a quick fix to add workflow to ServiceNow Project and Portfolio Management.
Read MoresetRedirectURL and setReturnURL
What is the difference between a setRedirectURL and setReturnURL? I see them used in conjunction a lot but I am not sure about the difference between them. Here are the differences.
Read MorePlanned Task Hierarchy
If you are using the ServiceNow PPM, you might know you can use Planned Tasks as child tasks. For this type of setup in ServiceNow PPM, you might utilize Project Phases, Project Activities, Project Tasks, etc all extended from Planned Tasks.
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