There are many possible ways to do phone callbacks via automated text-to-speech technology. One of these ways is to write some ServiceNow code to connect to an external paid webservice that calls users.
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Javascript Code Formatting
ServiceNow has made programming more accessible to hundreds of new programmers. Many have never programmed before, and may not understand the basics.
One key detail to remember is to always remember to format your code. Formatting code is the act of placing tabs or spaces in the code to indicate your code structure.
Read MoreForm Annotations
I am going to show you a technique to put "notes" on your ServiceNow forms. When used in combination with Knowledge Base articles, these notes can make ServiceNow even more user-friendly.
ServiceNow has functionality called Form Annotations that is helpful in separating data beyond sections in your forms
Read MoreTop Level and Dependent Conditions
There are two ways to make conditional statements using the filter functionality in ServiceNow.
- Dependent
- Top Level
So what is the difference between these buttons? Let's go into greater detail on these two options.
Read MoreMicrosoft SQL Server Reporting Services with ServiceNow
With the ServiceNow ODBC Driver, you can use external reporting tools like SAP Crystal Reports, Cognos Reports, Microsoft SSRS, etc to create reports.
I try to create as many reports as I can using OOB ServiceNow Reports functionality. This meets the needs of most clients. The decision to build external custom reports depends on the need for certain advanced calculations, table joins, report groupings, and formatting. Although in future ServiceNow versions this will likely be improved.
If you decide to use Microsoft SQL Server Reporting Services (SSRS), below are some helpful installation and report development tips
Read MoreReporting on Requested Item Variables
If you are interested in reporting on questions/answers users have given on your Service Catalog requests, here is a quick way to filter or export this information from ServiceNow.
Read MoreGlideDialog Window Example
In ServiceNow, you can make great AJAX dialog windows (GlideDialogWindow). They use an UI Page that can insert, update, or delete records, prompt for interaction, or just about anything allowed in Javascript.
Read MoreExporting Field and Table Information
This article demonstrates some methods to export your field and table information to excel. By merging the Form Sections, Elements, and Labels into a single export, you can save some time when creating documentation or design documents.
Read MoreTable Row Counts
With large ServiceNow instances, a good test is to periodically check table size. If you want to run a script to find table row counts or build a "Table Row Counts" application within ServiceNow, this article will show you how!
Read MoreAdmin Login Notification
In some ServiceNow customer instances, there are certain accounts in ServiceNow that are to be used infrequently, like the “admin” account or certain executive accounts. Here is a simple way to keep track on those selected users via email notification.
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