The ServiceNow bookmark functionality allows users to keep track of commonly used lists and important records.
Bookmarks are often maintenance-free, however there are a couple improvements that can help add additional value to bookmarks.
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Find Groups without Group Members
Companies can get quite ambitious creating groups. As time progresses however, some groups become less important and group members leave the company. Eventually you end up with groups with no members in the group.
If you have many groups, finding those "empty" groups is a process. This report helps you find those groups.
Read MoreWhy is ServiceNow Popular?
What are some of the aspects of ServiceNow that makes it popular? Why and how did it expand so quickly and take over entire markets?
Read MoreServiceNow Performance Troubleshooting
Some system performance troubleshooting tips for your ServiceNow instance.
Read MoreAdd Workflow to ServiceNow Knowledge
Here is a quick fix to add workflow and approvals to ServiceNow Knowledge
Read MoreFinding the sys_id of a record
ServiceNow has the sys_id of fields sort of hidden. However there are a couple of tricks to get that sys_id field. This article demonstrates some of those tricks.
Read MoreServiceNow Global Text Search
Global text search is the search box in the top right corner of most ServiceNow instances.
Global Text Search uses text indexes to search multiple ServiceNow tables in a single search. This global search is a great feature and you can configure it for even more additional functionality.
Read MoreServiceNow Attribute ignore_filter_on_new
ServiceNow has a lesser documented dictionary attribute called ignore_filter_on_new. This attribute is not important to you, until you realize what is happening in your ServiceNow instance due to this attribute not being used.
Read MoreManaging Child Tasks in ServiceNow
If you close a parent record in ServiceNow, what is done with the child tasks? There are multiple ways to deal with these child tasks in ServiceNow. Depending on your business requirements, you can choose one of these methods to meet your needs.
Read MoreExtend an existing table
If you created a new table, added a lot fields, and then realized it wasn't extended off a table you need like the task or cmdb_ci table, it can be a big process to delete the table and start over.
Here is a script to extend an existing table.
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