Here is a simple trick to help you build out your ServiceNow Service Catalog. Sometimes it is nice to add external links to other sites in the Service Catalog. You can build your Service Catalog be a "one-stop shop" to request items AND find sites at your company.
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Resend Approval Email Button
Add a button to resend approvals to an user or list of users.
Read MoreWait for Catalog Tasks to Complete
In workflow on catalog task creation, you can always specify "Wait for completion" to have catalog tasks wait to close until moving on in the work. You can also use a "Join Activity" to wait for tasks as well.
Sometimes you don't want to do that or it doesn't work for you. Possibly you want to do other activities and wait at a later point in the workflow. Here is a script useful for checking if catalog tasks are complete in a workflow.
Read MoreUpgrade Tips
Here are some suggestions to help you upgrade or patch your ServiceNow instance. Whether you are new to upgrades and patching, or want to know more about it, this article will help you get updated to the newest ServiceNow version.
Read MoreHTML Fields in ServiceNow
The HTML fields used in ServiceNow can use different editors depending on what is activated.
This article shows the different ways you can configure these HTML editors.
Read MoreBecome a ServiceNow Developer and Pass the Exams
You want to become a ServiceNow developer? No reason why not, so here are some tips to help you on this journey.
Read MoreMy ServiceNow Application
"My ServiceNow" Left Navigator bar application for frequently used ServiceNow links.
Read MoreMultiple Default Update Set Fix
On some ServiceNow upgrades, you may end up with multiple "Default" global update sets. Default, Default 1, Default 2, etc.
For each application there will be a Default update sets which is ok. However having multiple "Default" global update sets is annoying/more to maintain.
Here is how you can fix this if it happens to your system.
Read MoreWeekly Digest
How to add a weekly digest to remind users they have tasks assigned to them and have open approvals.
Read MoreReduce Email Processes with ServiceNow Self Service
Recently ServiceNow commissioned Lawless Research to design and conduct a study about the state of work in companies with 500 or more employees. Their findings help confirm what we already knew, working via email processes is difficult and costly. ServiceNow is also very timely with this report. In application software, there is a shift to avoid using email. Why is that?
This article talks about why email is being downsized at companies, and how you can make it happen with ServiceNow.
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