Blog

URL Encoding Reference

URL encoding converts characters into a format that can be transmitted over the Internet.

There are times when developing in ServiceNow you need to encode/decode characters depending on the situation. Here is a cheatsheet to help.

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Processors

Processors provide a customizable URL endpoint that can execute arbitrary server-side JavaScript code and produce output such as TEXT, JSON, or HTML.

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Hamburger Icon

Sometimes referred to as the “Sandwich”, “Hamburger”, “Air Vent”, or “Hotdog”, the Context Menu has many names, but people often don’t exactly know what to call it.

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Virtual Agent

Implement ITSM Virtual Agent to support and scale your IT organization by enabling a virtual agent chatbot to perform the less complicated, more common IT requests and incidents. 

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