Glidesoft, Inc. incorporated in California, June 28, 2004. Glidesoft, Inc. changed its name to Service-now.com on February 16, 2006. One of most powerful and useful javaclasses in ServiceNow is the GlideRecord. It is a special Java class (GlideRecord.java) that can be used in JavaScript exactly as if it was a native JavaScript class.
Ohh, that is why is is called Glide Record, ServiceNow used to be called GlideSoft! Makes sense now. What can you do with a Glide Record anyway?
You can use the GlideRecord API to: Query, Get, Set, Update, Insert, and Delete records in ServiceNow. It is one of the most important things you can learn as a ServiceNow developer in my opinion. Let's check out some of different ways you can write a GlideRecord query.
Read MoreCurrently ServiceNow Knowledge Management can be filtered by Knowledgebase and Category. That is great for helping users find the most relevant article to help them.
However if you want to direct them through a series of Knowledgebase articles there isn't anything to do that. This article provides some helpful HTML you can use in an KB article to direct the user to the Next or Previous Articles. You can also use these HTML buttons for other coding as well.
Read MoreWhere to find the ServiceNow icons and images available within ServiceNow.
Read MoreThe ServiceNow bookmark functionality allows users to keep track of commonly used lists and important records.
Bookmarks are often maintenance-free, however there are a couple improvements that can help add additional value to bookmarks.
Read MoreCompanies can get quite ambitious creating groups. As time progresses however, some groups become less important and group members leave the company. Eventually you end up with groups with no members in the group.
If you have many groups, finding those "empty" groups is a process. This report helps you find those groups.
Read MoreWhat are some of the aspects of ServiceNow that makes it popular? Why and how did it expand so quickly and take over entire markets?
Read MoreSome system performance troubleshooting tips for your ServiceNow instance.
Read MoreHere is a quick fix to add workflow and approvals to ServiceNow Knowledge
Read MoreServiceNow has the sys_id of fields sort of hidden. However there are a couple of tricks to get that sys_id field. This article demonstrates some of those tricks.
Read MoreGlobal text search is the search box in the top right corner of most ServiceNow instances.
Global Text Search uses text indexes to search multiple ServiceNow tables in a single search. This global search is a great feature and you can configure it for even more additional functionality.
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