Want to lock out users from using your ServiceNow Dev, Test, and Sandbox instances? This script will lock out all the users that are not admins. Afterwards you can unlock/lock the users you want to have access, and they won't accidentally login into the wrong instance.
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Incident State Active on Reply from Caller
This business rule will set the state to active on incident if a caller respond via Self Service or by email. This is helpful if you had the incident in a state of "Awaiting User Info" or another "Awaiting" state previously.
Read MorePreventing Individual Assignment if not part of that Group
How can you restrict people from using the "Assigned To" field on incidents from assigning incidents directly to people if they are not a member of that group?
Read MoreAdding a Prefix or Suffix to an Existing Field
You can add a Prefix to a field with Number Maintenance.
However what if you want to add a prefix or suffix to existing data or fields. This script will help you do that!
Read MoreFind Computers without Software
Find computers that don't have software installed with this script. This helps find computers that are not properly being discovered for CI information.
Read MoreRemove Commas from a String Field
Ever do an import into ServiceNow with Excel and the string field you intended to be an id field has commas imported into it?
Here is the comma eliminator you are looking for.
Read MoreThe Future of NOW
I was recently at the Knowledge 15 conference and have a lot of new ideas to bring back home. It was great to see old friends, make new ones, and just be part of the ServiceNow Know15 experience. Here are my favorite moments of K15.
Read MoreGlideRecord Query Methods
Glidesoft, Inc. incorporated in California, June 28, 2004. Glidesoft, Inc. changed its name to Service-now.com on February 16, 2006. One of most powerful and useful javaclasses in ServiceNow is the GlideRecord. It is a special Java class (GlideRecord.java) that can be used in JavaScript exactly as if it was a native JavaScript class.
Ohh, that is why is is called Glide Record, ServiceNow used to be called GlideSoft! Makes sense now. What can you do with a Glide Record anyway?
You can use the GlideRecord API to: Query, Get, Set, Update, Insert, and Delete records in ServiceNow. It is one of the most important things you can learn as a ServiceNow developer in my opinion. Let's check out some of different ways you can write a GlideRecord query.
Read MoreNavigation buttons for Knowledge Management
Currently ServiceNow Knowledge Management can be filtered by Knowledgebase and Category. That is great for helping users find the most relevant article to help them.
However if you want to direct them through a series of Knowledgebase articles there isn't anything to do that. This article provides some helpful HTML you can use in an KB article to direct the user to the Next or Previous Articles. You can also use these HTML buttons for other coding as well.
Read MoreServiceNow Icons and Images
Where to find the ServiceNow icons and images available within ServiceNow.
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